THE FUTURE OF CUSTOMER SERVICE?

Are virtual agents the answer to providing seamless customer service in the future? With explosive growth in AI technology, chatbots are becoming better equipped to understand and respond to customer queries. Some businesses are already utilizing chatbots on their websites and social media platforms to handle basic customer service tasks, enabling

Social engineering methods are a cunning form of manipulation that preys on human weaknesses. These savvy attackers manipulate our trust, often through ingenious methods, to compromise systems. Their arsenal is vast and constantly evolving, employing a range of approaches, from impersonation to mind games. They craft elaborate narratives designed